OWDLAWSHOP  Customer Support Policy

Effective Date: [January 1, 2023]

Thank you for choosing OWDLAWSHOP 

We are committed to providing high-quality and efficient support services for users and merchants, ensuring a smooth and worry free shopping and sales experience on the OWDLAWSHOP platform.

---

1. Customer support scope

OWDLAWSHOP provides the following support services to help users solve problems

1.1 Order and transaction support

-Order status inquiry

Order modification or cancellation (depending on order status)

Logistics tracking and delivery consultation

-Refund and return processing

1.2 Account and Security

-Account registration, login, and security issues

-Account information modification (such as email, password, address, etc.)

Account verification and payment security

1.3 Payment and Refund

-Support payment methods

Payment failure or abnormal transaction processing

-Refund progress inquiry

1.4 Merchant Support

-Store registration and management

Product Display and Inventory Management

Order processing and delivery guidance

-Settlement and withdrawal issues

---

2. Customer support channels

You can contact our customer support team through the following methods:

E-mail

tokishop2019@gmail.com

(It is recommended to provide the order number in the email for timely processing)

Phone: 1 (508) 975-1793 (Working hours: Monday to Friday, 9:00am to 6:00pm Pacific Standard Time)

Online customer service: OWDLAWSHOP website provides real-time online customer service support (you can use it after logging into your account)

---

3. Customer support response time

Email: We will reply to your email within 24 hours (holidays may be delayed).

Telephone customer service: Respond immediately during normal working hours.

Online customer service: Usually, you can reply to your inquiry within 5 to 10 minutes.

---

4. Dispute Resolution and Complaints

If you encounter disputes while shopping or selling at OWDLAWSHOP , we recommend that you follow the following process:

Contact the other party (buyer or seller) and resolve the issue through friendly negotiation.

2. Contact OWDLAWSHOP customer service, provide the order number, transaction details, and relevant screenshots, and we will mediate.

If the dispute cannot be resolved, OWDLAWSHOP will make the final decision based on platform policies.

---

5. Other supportive policies

User feedback: If you have any improvement suggestions or opinions on the Cltiktok service, please feel free to contact us through our customer service email.

We value every feedback!

Platform updates and notifications: OWDLAWSHOP may occasionally introduce new features or change policies.

We suggest that you closely follow the platform announcements for the latest information.

---

Thank you for choosing OWDLAWSHOP .

 If you have any questions, please feel free to contact our customer service team at any time.