OWDLAWSHOP  platform refund and fund management policy.

 This "Refund and Fund Management Policy" (hereinafter referred to as "this Policy") is formulated and published by the TKSHOPCross border E-commerce Platform (hereinafter referred to as "the Platform"), aiming to clarify the rights and obligations of merchants and consumers in the transaction process regarding refunds, settlements, fund freezes, and related tax treatments, ensuring fair, safe, and compliant transactions.

 All merchants who register and conduct business on the platform must strictly comply with this policy.

Chapter 1 General Provisions 1. This policy applies to all merchants who register, join, and complete transactions on this platform.

 2. The platform reserves the right to revise and update this policy from time to time based on user experience, market trends, changes in laws and regulations, etc.

 3. If the merchant continues to operate on this platform, it means that they have read, understood, and agreed to comply with the latest version of this policy.

Chapter 2 Refund Processing Principle 1. Customer Rights First

The platform adheres to the principles of fairness and impartiality in handling all refund applications, safeguarding the legitimate rights and interests of consumers.

 Consumers have the right to apply for a refund if they encounter quality issues, discrepancies with the description, or have not received the product after receiving it.

 2. Refund application deadline • Standard products: Refunds can be applied for within 15 days after the order is completed.

 Special products (such as customized products, virtual products): unconditional refunds are not supported, but if there are significant quality issues, the platform reserves the right to intervene and make a ruling.

 3. Refund review process: Consumer submits refund application → Platform customer service reviews → Merchant feedback → Platform makes final decision.

 If the merchant fails to provide feedback within the specified time, the platform has the right to directly decide on the refund result.

Chapter 3 Merchant Responsibilities 1

 Merchants must ensure the authenticity, legality, and compliance of the goods sold, and shall not sell counterfeit or inferior goods or publish false advertisements.

 two

 Refunds caused by the merchant's own reasons (such as product quality issues, wrong shipments, false shipments, etc.) shall be borne by the merchant for all related expenses.

 three

 Merchants must maintain a good customer service response speed. If a merchant fails to handle multiple customer complaints in a timely manner or shirks responsibility, the platform reserves the right to take corresponding measures against the merchant's account.

Chapter 4 Platform Responsibilities 1

 The platform will rely on a professional risk control system and customer service team to independently and fairly review refund requests.

 two

 The platform reserves the right to take measures such as manual intervention and freezing of funds for abnormal orders to ensure the fairness of transactions.

 three

 The platform is committed to serving as a neutral mediator between customers and merchants, ensuring the legitimacy of final decisions.

Chapter 5 Fund Settlement and Risk Control 1

 Account settlement cycle

The platform will regularly settle merchant account balances based on their sales revenue and order fulfillment status.

 2. Fund freezing mechanism: In case of refund disputes, suspected illegal operations, high-risk transactions, etc., the platform has the right to temporarily freeze some or all of the merchant's funds.

 3. Execution measures: If the merchant refuses to fulfill the refund obligation, the platform has the right to directly deduct the corresponding amount from the merchant's account balance and take further punishment measures.

Chapter 6 Other Agreements 1. The platform reserves the right to adjust refund and fund management policies based on actual circumstances, and inform merchants through platform announcements, notices, or other reasonable means.

 2. Merchants are responsible for regularly monitoring platform announcements to ensure understanding and compliance with the latest policies.

 3. Merchants shall bear full responsibility for any legal liabilities and economic losses arising from violations of policies.

Chapter 7 Special Provisions (Taxes and Deposits) The following provisions are an important component of platform fund management, applicable to all merchants and effective under specific conditions.

 1. Tax and fee terms: When a merchant withdraws more than 1000 USDT on the platform, the platform will collect the taxes and fees that should be paid for the withdrawal in accordance with relevant regulations, and does not support deducting from the store wallet.

 Taxes and fees are handled and reported by the platform, while other taxes and fees are borne by the merchants themselves and comply with local laws and regulations.

 2. Deposit terms: If the merchant's store reputation has serious problems (including but not limited to high refund rates, frequent violations, malicious fraud, etc.), the platform reserves the right to require the merchant to pay a deposit ranging from $1000 to $10000.

 The deposit will be used as a risk reserve to pay for customer compensation, refund disputes, and platform operational losses.

 Merchants can apply for a refund of the remaining deposit after meeting the conditions for reputation restoration and withdrawal.

 The specific time and process are determined by the platform.

Note: OWDLAWSHOP reserves the final interpretation right of the above policies, and the platform reserves the right to modify them at any time according to operational and legal requirements.